Accessibility Statement

Central Texas Holistic Care, PLLC is committed to providing a website and a clinic experience that are accessible to the widest possible audience, regardless of ability or technology. We believe that everyone deserves equal access to the information and care we provide.

We continually work to improve the accessibility of our digital and in-person experiences, and we welcome feedback that helps us do better.

Our website aims to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standard published by the W3C. These guidelines explain how to make web content more accessible to people with a wide range of disabilities, including visual, auditory, physical, speech, cognitive, and neurological disabilities.

In practice, this means we build and review our site for things like:

• Sufficient color contrast for text and interface elements.
• Keyboard-only navigation for menus, buttons, and forms.
• Semantic HTML, descriptive alt text for images, and visible focus states.
• Labels and instructions on all form fields.
• Predictable, consistent page structure with proper heading levels.
• Support for browser zoom up to 200% without loss of content or function.

Accessibility is an ongoing process, not a one-time project. We test our website regularly with automated tools and manual review, and we work to fix issues we discover. Some legacy content or third-party tools (for example, online booking widgets, financing applications, or insurance portals) may not yet fully conform to WCAG 2.1 AA. We work with our vendors to push for improvements.

Our clinic at 311 E. Stan Schlueter Loop, Suite 207, Killeen, TX 76542 offers:

• Step-free entry and accessible parking near the building.
• Wheelchair-accessible exam rooms and restrooms.
• Adjustable exam tables and seating where clinically appropriate.
• Language interpretation services available on request (please notify us in advance).
• American Sign Language (ASL) and other communication accommodations on request, with reasonable notice so we can arrange the right provider.

If you need an accommodation for your visit, please call us before your appointment so we can make the necessary arrangements.

If you encounter a barrier on our website, in our clinic, or in any of our materials, please tell us. When you report an issue, it helps to include:

• The page or location where you encountered the issue.
• A description of what you experienced and what you expected.
• The device, browser, or assistive technology you were using.
• How we can reach you for follow-up.

You can reach us by phone at (254) 213-2423. We aim to acknowledge accessibility reports within two business days and to provide a remediation plan or alternative access as quickly as possible.

Our website links to and embeds tools from third parties (for example, Cherry and Denefits financing, our online booking provider, insurance portals, and social media). These third-party tools have their own accessibility standards and policies. If you encounter an accessibility barrier in one of these tools, we encourage you to report it to that vendor directly, and we appreciate you letting us know as well so we can advocate for improvements on your behalf.

If we are unable to resolve your concern through the steps above, you may also contact the U.S. Department of Health and Human Services Office for Civil Rights or the U.S. Department of Justice. Filing with us does not prevent you from also filing a complaint with these agencies.