Privacy Policy

Central Texas Holistic Care, PLLC ("we", "us", "our") is a private medical practice headquartered in Killeen, Texas. This Privacy Policy describes how we collect and handle information when you visit our website, schedule an appointment, communicate with our staff, or receive care from our providers.

Protected health information (PHI) you share with us in the course of receiving care is governed primarily by the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and our separate Notice of Privacy Practices, which we provide at your first visit. This page covers the broader privacy practices around our website and general business operations.

We collect information in three main ways:

• Information you provide. Name, contact details, date of birth, insurance information, medical history, and anything else you share when you book an appointment, fill out an intake form, or contact us.
• Information collected automatically. When you visit our website, we and our service providers (such as analytics tools) may collect your IP address, browser type, device information, referring URL, pages viewed, and approximate location based on IP. We use first-party and limited third-party cookies for analytics and basic site functionality.
• Information from third parties. Insurance carriers, payment processors, and other healthcare providers may share information with us as part of providing or paying for your care.

We use the information we collect to:

• Provide, coordinate, and improve the medical care you receive.
• Communicate with you about appointments, results, and follow-up care.
• Process payments and submit insurance claims on your behalf.
• Run our website, troubleshoot issues, and improve user experience.
• Comply with legal, regulatory, and public-health reporting obligations.
• Send you occasional educational or appointment-reminder emails or texts (you can opt out at any time).

We do not sell your personal information. We share information only as needed to deliver care or operate the practice, including with:

• Other healthcare providers involved in your treatment.
• Insurance carriers and clearinghouses for billing and claims.
• Vendors who help us operate the practice (electronic medical records, payment processing, lab partners, analytics, hosting). These vendors are bound by confidentiality and HIPAA business-associate obligations where applicable.
• Government agencies, courts, or law enforcement when required by law.

Under HIPAA and applicable state law, you have the right to:

• Request access to your medical records and a copy of your PHI.
• Request corrections or amendments to your records.
• Request an accounting of disclosures we have made.
• Request restrictions on how we use or share certain information.
• Request confidential communications (for example, by phone instead of mail).
• File a complaint without retaliation.

To exercise any of these rights, contact our office in writing using the contact details below. We will respond within the timeframes required by law.

We use administrative, physical, and technical safeguards to protect your information, including encrypted electronic health records, access controls, staff training, and routine security reviews. No system is perfectly secure, and we notify affected individuals and regulators in the event of a reportable breach as required by law.

Our website uses cookies and similar technologies to remember your preferences and understand how visitors use our site. You can disable cookies in your browser settings, though some features of the site may not work as intended.

We may use privacy-respecting analytics tools (for example, Google Analytics configured to anonymize IP addresses) to understand site traffic in aggregate. These tools do not access your medical records.

Our website is not directed to children under 13, and we do not knowingly collect personal information from children online. If you believe we have collected information from a child without parental consent, please contact us and we will delete it.

We may update this Privacy Policy from time to time. When we make material changes, we will update the effective date at the top of this page and, where appropriate, notify you by email or through a notice on our website.

If you have questions about this Privacy Policy or how we handle your information, please reach out using the contact details below or visit our About Us page.